Technical Support
E-Paper & Sample Copy
To be able to use your digital e-Paper or sample copy, you need an Adobe Flash Player or Adobe Acrobat Reader. Please note that older browsers might have problems with Adobe Flash Player. It is therefore advisable to update your browser and the Flash Player at regular intervals.
Internet browser
Use an active browser. Our websites are optimized for the browsers Internet Explorer 7 & 8 and Firefox 3.0. It is possible that other internet browsers will cause problems with the websites‘ access and design.
Javascript
Your subscription can only be administered if JavaScript is enabled. Please make sure that Javascript isn’t disabled in your internet browser.
Cookies
Unfortunately, the administration of your subscription doesn’t work without ‘Cookies’ enabled. In your browser, please change the function ‘Cookies’ to ‘accept’.
Slow page loading
It is possible that pages can load slowly or not at all because of congestion in your internet access. In this case, please inform your internet provider.
Why register?
You will only get access to your personal data and appointed subscriptions if you’re registered. You will find the number of your commercial partner (which is required for your registration) on our bills or on your bank statements.